Privacy Policy

Last Updated: January 1, 2025

1. Information We Collect

We collect information that you provide directly to us when you:

• Create an account on our platform
• Purchase lottery tickets
• Contact our customer support
• Participate in promotions or surveys
• Subscribe to our newsletter

The types of personal information we may collect include:

• Full name and date of birth
• Email address and phone number
• Residential address
• Payment information
• Government-issued ID (for verification purposes)

2. How We Use Your Information

We use the information we collect to:

• Process your lottery ticket purchases and prize claims
• Verify your identity and age (18+ requirement)
• Send you transaction confirmations and draw results
• Provide customer support and respond to your inquiries
• Improve our services and user experience
• Comply with legal obligations and regulations
• Prevent fraud and ensure platform security

3. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Loto-Québec: As required by our licensing agreement
• Payment Processors: To complete transactions securely
• Service Providers: Who assist in operating our platform
• Legal Authorities: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• 256-bit SSL encryption for all data transmissions
• Secure servers with regular security audits
• Access controls and authentication requirements
• Regular security training for our staff

5. Your Rights

Under PIPEDA (Personal Information Protection and Electronic Documents Act), you have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with the Privacy Commissioner of Canada

6. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our platform. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Lottery transaction records are kept for 7 years as per Québec regulations.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

9. Contact Us